This Privacy Policy describes how Uriroy (hereinafter referred to as “we”) collects, uses, and discloses your personal information when you visit or use our services, purchase products through www.uriroy.com (hereinafter referred to as the “Website”), or otherwise interact with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to users of the Services, including customers, website visitors, and other individuals about whom we collect information in accordance with this Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information in accordance with this Policy. If you do not agree to this Policy, please do not use or access any of the Services.
We typically collect personal data from you when you purchase products or services, use/register for services, participate in promotions, or otherwise interact with us. The specific categories of information are as follows:
• Technical Information: In most cases, you can visit the Website or use our products/services without providing any identifying information. However, when you use the Services, some technical information is automatically collected. This may include your IP address, access time, referring website, pages visited, links clicked, ad banners and other content viewed, device information, and other technical data provided by your browser.
• Information You Actively Provide: When you register for the Services, complete a purchase, participate in a promotion, or otherwise interact with us, we may ask you to provide specific information, such as your name, email address, street address, username, password, and other credentials. This information is used to authenticate your identity, process your request, provide you with requested products/services, and communicate with you. You may also voluntarily upload other information, such as location data, route information, and images. We may also collect training data and demographic information, including age, gender, zip code, and language preference.
• Transaction Information: We collect information related to your purchase/use of products/services and other interactions with us. This may include details of your inquiries or requests, products/services provided (including shipping information), purchase details (including payment method, credit card information, billing address, credit check results, etc.), details of agreements between us, contact and communication records, and other relevant transaction data. In accordance with applicable law, we may record the content of your communications with customer service or other contact channels.
• Location Data: Some services may require the use of your location data, and the use of each such service requires your prior consent.
• Information from Third-Party Sources: In addition to personal data collected from you, we may also obtain certain personal data from other publicly available sources, such as credit information and address updates, in accordance with applicable law.
We may use your personal information to: provide, maintain, personalize, and optimize the Services; process payments from you or your agents; process or ship your orders; notify you of product shipments or order status; and provide various information and support, including receipts, technical notices, customer service responses, and security alerts.
We may use the personal information we collect to send you service-related news and information, as well as information about products, services, contests, promotions, offers, and rewards. You may opt out of receiving such emails by following the unsubscribe instructions in promotional emails. However, even if you unsubscribe, we may still send you non-promotional communications, such as account-related notifications, purchase history reminders, or information related to our ongoing business relationship.
In addition, your information may be used in the following scenarios:
• Tracking and analyzing trends and usage related to the Services;
• Protecting our legal rights and property;
• Verifying your identity;
• Investigating and preventing fraud or other illegal activity;
• Providing targeted advertising (you can opt-out);
• Other lawful purposes.
At the same time, the personal information we collect from you, or the personal information you proactively provide, may also be used to:
• Provide you with the information, products, or services you request;
• Fulfill warranty and contractual obligations;
• Optimize products and product information, operate the website, and support business functions;
• Respond to customer needs, such as creating an account, completing a purchase, and providing customer support;
• Send you account-related or purchase-related notifications;
• Fulfill obligations under our contract with you;
• Collect product reviews or user feedback;
• Build your user profile or identify other users with similar interests and shopping preferences;
• Notify you of changes to our services or related products/services;
• Make payments to you or your bank/agent;
• Collect, store, and enforce your privacy preferences;
• Fulfill legal obligations, such as tax reporting and data privacy compliance.
If we specify other uses when you provide your personal information and you consent, we will use the information as described. We may use third-party service providers to process and store personal information in the U.K. and other countries. We may also use your personal information for other purposes specified in the official rules of each promotion (such as a contest or sweepstakes).
If we are prohibited by contract or law from re-identifying anonymized, pseudonymized, or de-identified personal information, we will publicly commit not to re-identify such data.
We will maintain the strict confidentiality of all personal information we collect and hold. However, we may need to disclose personal information to the following entities, both domestically and internationally, to fulfill legal obligations or requests, to provide services, or to achieve the original or directly related purposes for which the personal information was collected:
• Competent courts, law enforcement agencies, and other governmental or statutory authorities, agencies, and organizations;
• Affiliates, business partners, and other service providers involved in marketing, business management, or service provision;
• Entities under a duty of confidentiality and under a commitment to maintain confidentiality, including our group companies, IT consultants, data processors, auditors, accountants, and lawyers;
• Banks, financial institutions, insurance companies, credit card issuers, and debt collection agencies.
Any questions, comments, suggestions, and other content (other than Personal Information) you send or post on the Website or any of its sections is voluntary and non-confidential and non-proprietary. We reserve the right to use, copy, disclose, transmit, publish, or display such information elsewhere, including to any affiliated companies, to support service development and meet user needs.
Non-Personal Information (such as anonymized, aggregated data related to sales transactions, user traffic, and logistics and warehousing performance) may be made public or shared with partners, including but not limited to existing and prospective business partners.
We will take reasonable steps to ensure that all personal data is stored in a secure environment and make every effort to maintain the confidentiality of collected personal information. However, please understand that we cannot guarantee the absolute security of information during transmission.
If you are provided with a user identification code, password, or other information as part of our security procedures, you must treat such information as confidential and not disclose your account information to any third party. If you use your mobile phone number to log in to your account, please be sure to log in to “Account Profile” and update your account information promptly when you change or return your phone number to your carrier. This prevents new users of your deactivated phone number from accessing your account information. You are solely responsible for protecting your account. We are not responsible for any loss or damage caused by your failure to properly protect your account.
We may use your personal information to send you offers, promotions, and joint marketing content. Such marketing activities require your explicit consent. Our communication channels may include email, direct messaging on social media, SMS/MMS/video messaging, etc.
The information used for marketing may include: name, email address, phone number, contact address, social media handles, date of birth, purchased products/services, transaction patterns, website browsing history, content preferences, and personal interest tags. This is done to precisely target services or products that may be of interest to you.
If you wish to opt out of receiving any marketing communications from us, you may send a written request at any time to the designated email address: [email protected].
Once we receive your opt-out request, we will cease related marketing activities within a reasonable period of time.
Cookies are small pieces of text data that are automatically stored on your electronic device when you visit our website. Uriroy uses cookies for the following specific purposes in website operations:
• Identifying users and ensuring a consistent visitor experience
• Collecting user preferences, browsing behavior, online activity patterns, and internet usage habits
• Maintaining shopping cart data to facilitate the checkout process
• Conducting data research and statistical analysis to optimize service quality and deeply understand user needs
• Implementing personalized advertising to enhance the precision of our and our partners’ marketing campaigns
• Optimizing the user online experience and improving operational efficiency
• Strengthening website security
The information obtained through cookies generally does not contain personally identifiable data. We may collect device-related information such as IP addresses, browser configurations, browsing history, and web logs, which, when used alone, do not provide personal identification. If such non-personal data is associated with personal information, we will treat it as personal data as defined in our Privacy Policy. We may only collect your personal data if you actively fill out an online form, complete a purchase, or use specific services.
You can disable cookies through your browser settings, but please note that doing so may result in some website features (such as personalized recommendations and shopping cart memory) not functioning properly.
Uriroy strictly adheres to the “Zero Collection of Minors’ Data” principle and does not actively collect information from or conduct transactions with users under the legal age of majority. If, due to technical limitations, we are unable to accurately identify a user’s age, and if our database accidentally contains information about minors, we will take the following measures:
• Immediately suspend the use of that data
• Restrict service access for users suspected of being underage
• After verification, delete the relevant data upon request of their legal guardians
According to Uriroy’s regulations, minors must obtain written consent from their parents or legal guardians before participating in product purchases or other lawful activities (unless otherwise required by law). Authorized minors must provide valid documentation of their consent upon request.
Uriroy employs a multi-layered technical protection and organizational management system to comprehensively mitigate security risks in the processing of personal data. Specific measures include:
• Deployment of firewalls and secure server clusters
• Implementation of data transmission and storage encryption mechanisms
• Establishment of a strict access rights management system and operational procedures
• Carefully select third-party data processing partners and sign confidentiality agreements
• Regular employee data security training
• Develop data backup and disaster recovery plans to prevent accidental data loss
For website sections that support online transactions, we use industry-standard SSL (Secure Sockets Layer) technology to ensure the confidentiality and integrity of transaction information.
You have the following data rights under the law:
• Right to Information and Access: You can request access to the personal data we collect about you.
• Right to Correction: You can request the supplementation or correction of incomplete or inaccurate personal data.
• Right to Erasure: You can request the anonymization or deletion of personal data that is unnecessary, outdated, or unlawfully processed (unless required to be retained by law).
• Right to Data Portability: You can request to receive your personal data in a commonly used, machine-readable format.
• Right to Restriction of Processing: You can request the restriction of processing where the accuracy of the data is in doubt, the processing is unlawful, the data is not required to be retained, or there are grounds for objection.
• Right to Object: You can object at any time to the use of your personal data for direct marketing, promotional activities, data analytics, or market research.
• Right to Withdraw Consent: If data processing is based on your consent, you can withdraw that consent at any time.
To exercise these rights, please contact us using the contact information at the end of this policy. Please note that exercising some of these rights may result in our inability to continue providing the relevant services. We recommend using your personal account management tools for more efficient operations.
To ensure the security of your rights, Uriroy may require you to provide identity verification information and relevant supporting documentation. The exercise of your rights may be subject to applicable laws.
Currently, we do not adjust our data collection and use practices when we receive a “Do Not Track” signal from your browser. We will further notify you of improvements to this mechanism.
Uriroy will retain your personal information based on the following principles:
Generally, we will retain your personal information until you explicitly withdraw your consent to its use, or until you request that we delete or transfer the information as required by law.
We will also regularly purge and delete personal information that has exceeded its retention period in accordance with our internal data retention policy.
Even if you request that we delete your personal information, we may still retain some necessary information in the following special circumstances:
• To complete the transaction for which you provided us your personal information, such as processing uncompleted orders, returns, and exchanges.
• To process warranty claims related to you and protect your after-sales rights.
• To maintain our ongoing business relationship with you and provide necessary customer service.
• To detect and respond to various security incidents and protect the information security of the website and our users.
• To prevent, investigate, or prosecute malicious, deceptive, fraudulent, or other illegal activities and safeguard our legitimate rights and interests.
• To debug website functions or fix system errors to ensure service stability.
• To exercise our legitimate right to free speech or ensure that other consumers can exercise their right to free speech in accordance with the law.
• To exercise other legal rights granted to us by law.
• To comply with other legal obligations under applicable laws, regulations, and rules.
• To use personal information for internal business purposes that is compatible with the context in which you provided it, and such use does not infringe your legal rights and interests.
In any case, we will not retain personal information for longer than is reasonably necessary to fulfill the purpose for which it was collected, unless otherwise expressly provided by law.
We will make reasonable efforts to protect the security and confidentiality of your personal information; however, manually managed transmissions protected by industry-standard technology cannot guarantee security. We assume no responsibility for unauthorized disclosure of personal information resulting from no fault of Uriroy, including but not limited to transmission errors, access to your account, third-party use of your user ID and password, your failure to comply with security obligations, and unauthorized actions by Uriroy employees.
When you visit this website, the web server automatically records log files that cannot be attributed to any specific person. This data includes browser type and version, operating system used, referring URL (previously visited website), IP address of the requesting computer, date and time of server request, and file request (file name and URL) from the client. This data is used only for statistical analysis. The better we understand your needs, the faster you can find the information you need on our website. The collected data will not be passed on to third parties for commercial or non-commercial purposes.
If you have any objection to the processing of your personal data, you may submit a complaint using the designated contact information. If you are dissatisfied with the handling results, you have the following rights:
• Submit a complaint to us for a review
• Complain to your local data protection authority, as required by local law
Uriroy may revise this Privacy Policy to accommodate service upgrades. We will notify you of any changes by:
• Prominently posting an update announcement on our website homepage
• Sending a notification to your registered email address
• Other reasonable notification methods
Please note that even if you opt out of receiving legal notices or do not provide an email address, policy changes will still apply to your use of the Service, and you are responsible for staying current. Your continued use of the Service after changes are posted constitutes your agreement to the new terms. The processing of historical information will remain subject to the Privacy Policy in effect at the time of collection.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the following methods:
Email: [email protected]
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